A ticketing system is the most popular communication channel that web hosting companies offer to their clients. It is typically part of the billing account and is the best way to solve an issue that takes a certain amount of time to examine or that needs to be forwarded to a system administrator. Thus, all responses added by either side will be stored in the exact same place in the event that someone else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which means that you’ll have to sign in and out of at least 2 accounts in order to perform a certain operation or to get in touch with the company’s help desk staff. In case you desire to administer a handful of domains and each one of them is hosted in a different account, you will have to use an even larger number of accounts at the same time. In addition, it may take a considerable length of time for the provider to answer your ticket request.

Integrated Ticketing System in Hosting

The ticketing system that we use for our hosting isn’t separate from the hosting account. It’s an essential part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any time with only several clicks of the mouse, without the need to log out of your hosting account. The ticketing system comes with a quick-search field, so you can track the status of practically any support ticket that you’ve already submitted, in case you need it. Plus, you can see knowledge base articles that belong to various problem categories, which you can choose, so you can learn how to handle a particular problem even before you send a ticket. The ticket response time is maximum one hour, which goes to say that you can receive swift assistance whenever you need it and if our customer service team recommends that you should do something in your hosting account, you can do it right away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was designed with the idea that you should be able to manage everything related to your account from one place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or bump into a predicament, you can get in touch with our customer support staff representatives on the spur of the moment without having to go through an entirely different admin console. You can browse your files or check various account settings whilst submitting a new ticket or reading the answer to an older one. If you have an abundance of tickets and you’d like to find a particular one, you can use the clever search box, which is available in the Help section of the Control Panel. We guarantee that you’ll obtain a response in less than an hour regardless of the essence of your question or issue.