A live chat is among the many methods of communication provided by some website hosting companies as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or technical support. This method of communication is quicker compared to a support ticket and it makes it much less likely to misspell or misunderstand a word as compared to a call with an agent. In addition, when the problem that you have needs some time to be investigated and dealt with, you are able to do something different meanwhile rather than just waiting, like you'd have to do if you call. You can also employ a live chat support service free of cost as long as you have web access even if your hosting provider is located in another country and they do not have a local telephone number that you can call.

Live Chat Support in Hosting

As part of the support services that we supply for all our hosting, you will find live chat support which is available twenty-four seven, even on holidays. You'll be able to contact us no matter if you already own an account or not, since we can help you with almost anything, ranging from supplying you with general information about our services if you are not our customer yet and you're thinking about acquiring one of our plans, to helping you with installing an email account in an email client. Some issues are more complicated and time-consuming, so you'll have to employ the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is accessible every single day, even on holidays and weekends. It's one of the best ways to learn more information about our semi-dedicated servers in case you do not have an account yet or to get some issue resolved in case you're a customer and our customer support agents will help you live no matter what time of the day you join our chat. If you are hesitating which plan is more appropriate for your web sites, in case you need a piece of advice whether you should obtain a specific upgrade and how to obtain it or if you experience problems installing an email account on your PC, you are able to contact us and we will provide you with the necessary information as soon as possible. The live chat is online even after our telephone lines are off for the day, so when you have an account with us, you can be sure that you'll always get prompt assistance with any kind of question or problem that shows up.