Should you ever encounter a problem with your website and be unable to deal with it yourself, ask the respective hosting company’s client support staff to assist you to bring the site back online. A speedy solution would be the most optimal scenario, but many companies reply within twenty four hours or even more, all the more so if you’re dealing with a hosting reseller. Even if the problem can be easily solved, your website may not function correctly or may not be reachable whatsoever for a prolonged period of time, so you may lose potential clients because it is rather unlikely that anyone will ever go back to a site that is inoperational. With that being said, you ought to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If a software app update does not proceed as planned or you erase something incidentally, for instance, the site must be fixed promptly in order to avoid prolonged inaccessibility.

One-Hour Response Guarantee in Hosting

If you’re using one of our hosting and you have a question or confront a problem, you can contact us 24-7-365 by posting a tech support ticket or by writing an e-mail and we’ll make sure that you have a reply in less than one hour. In case the issue can be solved, we will do it before we respond, while if there is something that you need to do on your end, we will provide you with all the needed information – what workable solutions to try out, what settings to check, etc. Typically, you’ll get an answer within half an hour max, which suggests that waiting around for hours or even for more than a day to receive assistance is something inconceivable. Our sixty-minute response time guarantee applies to any query that you might have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a technical support ticket through your web hosting Control Panel or write an email concerning your semi-dedicated server, you’ll have a reply within less than 60 minutes. You can touch base with us whenever you wish in regard to billing, general or technical matters and since we’re working 24-7, you’ll invariably obtain help in no time. Depending on the specific issue or question, we’ll provide you with more information, solve the complication if it’s been caused by something that is within our reach or tell you what steps to take in case you need to fine-tune a specific setting for an Internet application that we don’t have access to. You can forget about waiting for a day for each and every answer. The fact is, in the majority of cases we answer emails and tickets within no more than 20 to 25 minutes.