Phone Support in Hosting
We believe that having the option to speak with a live representative is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours every day. In case you consider getting one of our hosting, for instance, you are able to call us and find more about our solutions prior to ordering so as to be sure that we do meet all system requirements for your sites. Following the order, you'll be able to contact us about any kind of sales and billing issues you may have, or receive any kind of general or basic tech info that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you can use our ticketing system, that will make it easier to track the communication along with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
When you need additional information for the semi-dedicated servers that we offer, you can call any of the three support phone lines we have across the globe - in the United States, the UK and Australia. Thus, you can check ahead of time if our solutions are appropriate for your websites. If you are already our customer and you own a semi-dedicated account, you can reach us over the phone for fourteen hours every day about any kind of billing or general queries. For entirely tech problems you'll need to use our ticketing system and get in touch with our technical support as someproblems simply require additional time to be taken care of, still we will help you on the phone with numerous minor technical issues as well, saving you time and efforts.