Though this is not the most importantfactor to distinguish a trustworthy hosting supplier from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is an indicator that you are not using the services of a one-person firm and that you will be able to get in touch with someone any time you need support. The phone support for hosting services may range from basic to dedicated, so the issues that can be resolved with a phone call differ depending on the particular provider. In the general case, these issues are more basic and feature billing or first level technical issues since more complex issues often require a support ticket where both you and the system administrators can track what's going on with a specific issue. However, being able to phone call your provider will save you lots of time and efforts for the numerous small issues which will eventually appear at the time you manage your website hosting account.

Phone Support in Hosting

We believe that having the option to speak with a live representative is rather important, so we have 3 support lines all around the world (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours every day. In case you consider getting one of our hosting, for instance, you are able to call us and find more about our solutions prior to ordering so as to be sure that we do meet all system requirements for your sites. Following the order, you'll be able to contact us about any kind of sales and billing issues you may have, or receive any kind of general or basic tech info that you need. We have tried to find the optimal balance between phone and ticket support, so for solely technical matters you can use our ticketing system, that will make it easier to track the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

When you need additional information for the semi-dedicated servers that we offer, you can call any of the three support phone lines we have across the globe - in the United States, the UK and Australia. Thus, you can check ahead of time if our solutions are appropriate for your websites. If you are already our customer and you own a semi-dedicated account, you can reach us over the phone for fourteen hours every day about any kind of billing or general queries. For entirely tech problems you'll need to use our ticketing system and get in touch with our technical support as someproblems simply require additional time to be taken care of, still we will help you on the phone with numerous minor technical issues as well, saving you time and efforts.