24/7 Customer Support in Hosting
Our hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting solutions well before you make an order or you are an existing client and you have any kind of question or some issue, you can contact us any time, which includes weekends and holidays. We have many channels to get in touch with us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex issues or any matters which need more time to investigate and resolve. In contrast to various other web hosting service providers, our trouble tickets have a warranted max response time of just 1 hour, therefore no matter what your problem is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you will be able to reap the benefits of our 24/7 technical support services even on official holidays. Your websites will be available at all times and so will we. With quite a few connection options, you're able to pick the optimal method to contact us and inquire about our solutions in case you don't have an account yet, or request support if you're already among our customers. You are able to phone us, have a chat with a live agent, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour answer time warranty, although it hardly ever takes over 20 mins to get assistance regardless of the complexity of the trouble. With our customer and technical support services, we'll be there for you anytime you need us, not several days afterwards.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from our company, you will be able to contact us 24/7 for every server-related issue or fordifferent problems and / or questions associated with the pre-installed software the server comes with. If you haven't acquired your VPS server plan yet, you'll be able to find out more information about our solutions by giving us a telephone call or via the live chat service. For more tech problems, you should send an email or open a trouble ticket through your billing Control Panel and you'll receive support within less than an hour regardless of the time of the day, even on weekends and holidays. The typical response time generally does not exceed 30 minutes. In case you need assistance with third-party software, you can use the Managed Services upgrade that you can include to each and every VPS package and our admins can help you with any set up or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone if you manage an entire server, that's why each dedicated server that we supply comes with 24/7 support with one-hour response time guarantee whatever the problem. This service is 100 % free for any difficulties with your server or the software that was installed from our admins through the setup, which means that you are able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from your billing section or you can send an email message, and the actual reply time for either of these rarely exceeds 30 minutes because we have admins available twenty-four hours a day. In case you want general info about our servers or you've got a billing question/issue, you may also call one of the local phone numbers that we have on 3 continents or you may use our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you'll be able to include to your server package from your billing Control Panel.