A 99.9% Server Uptime
Our hosting system is based on a secure, high–end hardware configuration and a strongly modified variation of Linux. This is why, regardless of what your web site is, or how many visitors you have, or even in case there is a DDoS assault, our web hosting servers will remain up and running and your web sites will remain visible online.
Our hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on high–end hardware elements delivered by Juniper. And on each single router, we’ve installed a firewall with an elaborate algorithm to successfully filter all questionable requests.
Hence, in all our data centers – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to curtail all potential risks with our cloud hosting plans and despite the fact that we provide excellent technical support, there are cases when the customer simply isn’t happy with what we have to offer. Or he needs to move to a more powerful web hosting service, like a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully satisfied, we will give you a full refund.
24/7 Technical Support
In case you manage a hosting company, your customer service technicians are of foremost importance. This is why we’ve diligently picked a highly trained team of tech support engineers, each with lots of years of experience behind his back. Thanks to them, our company offers 24x7 support with all our web hosting plans.
And not only that, we offer a 1–hour response time guarantee. All customer service questions are replied to in less than sixty minutes and our average support ticket response time is just 20 minutes!