Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We offer a one–hour response guarantee for each ticket or email that you submit to our client service team. We will rapidly respond to all standard questions and forward right away the case to our administrators if any additional assistance is needed. If you take advantage of the Managed Services package, we’ll complete any of the included server management services at a time that has been discussed with you upfront.
An Excellent Support Service
Our tech support staff will be online for you 24x7 if you require help with our Web Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated web hosting server. Furthermore if you need assistance handling the daily admin tasks on your dedicated server, you can take a glimpse at the Managed Services package, that includes backup hard drive space, OS updates every week, troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
A User–Friendly Help Area
Each dedicated server is equipped with our cost–free Web Control Panel, which features an elaborate knowledge base and a set of educational video tutorials. Whenever you require help working with the Web Control Panel, just click the Help or Videos buttons in the upper right corner.