Customer Support Channels
A 1–hour Response Guarantee
Supplying superior quality support on time is our main priority, so that we backup each hosting plan with a 1–hour ticket reaction warranty. As you submit a ticket or send us an e–mail, our customer help and support team will try their best to generate the most appropriate solution to your situation and to offer information quickly.
A Top–quality Support Service
Our help and support service is supplied by a crew of competent professionals who’re prepared to answer your request right away. You could communicate with the tech support team by launching a tech support ticket from your Web Control Panel or by submitting us an e–mail message. On business days, you can also call us on the telephone or make use of the live chat option.
An Intuitive Help Section
The Control Panel has a complete knowledge base that is incorporated into all parts. In each area, you will find a Help press button which will load for you a selection of step–by–step lessons on how to take advantage of a certain feature or execute a certain action. Also, we have crafted mini seminar training videos so you’re able to get a better idea of the Control Panel’s interface.