Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Web Control Panel you can find a comprehensive Help section offering loads of how–to articles and regularly asked questions. They are compiled by our support team of capable techs. Simply fill in your question and our intelligent software will offer you the best answer.

  • Top quality support service

  • How–To Video Clips

  • For users who want to find out how to rectify a typically encountered issue by watching an educational video, we have added a selection of video tutorials to our Web Control Panel. All the video clips are short and easy to grasp. They offer step–by–step presentations of various site management techniques.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24–7 customer service with a 1–hour ticket response guarantee. A team of experienced technical support engineers will be available to you to answer all the enquiries that you could possibly have. During off–peak periods, a response will be offered within just 20 minutes.