1 hour ticket response
Timeliness is our highest priority and this is why we’ve got a team of skillful customer support engineers who are ready to offer a quick solution to any question that you might possibly have. Just post your helpdesk ticket from the Web Control Panel and we’ll respond within 60 minutes at the latest. Actually, we strive hard and aim for a twenty–minute response time.
A Premium Help Desk Service
Each member of our support staff has many years of experience in the hosting business and the majority of them have been with us for at least five years. They are all eager to respond to all your queries in the most proficient way possible.
A User–Friendly Help Center
Included in the Web Control Panel is an intuitive Help Center section, which offers you different information sources. You can browse through a routinely updated knowledge base offering web hosting account administration articles and website administration articles, check the instructional video tutorials or take a glance at our F.A.Q. section.