Support and Help Channels

  • 1 hour ticket response time

  • A one hour Ticket Resolution Warranty

  • Our client support staff is online day and night to attend to all of your current help questions. Each ticket you send out to us is going to be solved within no more than 1 hour. If your issue requires the assistance of an administrator, we’ll address the ticket to the person in charge and will notify you that the issue will soon be resolved.

  • Top quality support service

  • Top–quality Tech Assistance Service

  • Our tech assistance Department will be on duty for you round the clock to to take care of all support demand tickets that you send to us. We offer tech support for all programs that are pre–configured on your web server. These include our custom built Web Control Panel, the selected OS along with the server admin panel (in accordance with the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Web Control Panel that is offered completely free with your VPS provides you with a built–in articles base. There’s a selection of thorough how–to articles and reviews and a variety of step–by–step video training materials that present all the essential web site control duties. You can get access to them by pressing the Help or Video control keys in the upper right part of each Control Panel section.